Customer Service
The Quincy College Customer Service Certificate program will prepare students for a career as a customer service professional. This certificate program helps students become skilled in areas of Customer Service including: customer communication, sales, intercultural communication, and organizational effectiveness.
View the curriculum for this academic program in the latest college catalog here.
Certificates
The Quincy College Customer Service Certificate program will prepare students for a career as a customer service professional. This certificate program helps students become skilled in areas of Customer Service including: customer communication, sales, intercultural communication, and organizational effectiveness.
Program Outcomes
At the completion of the program the student should be able to:
- Analyze the role of customer service as a business strategy
- Devise methods to address customer questions, complaints and requests
- Summarize the importance of building customer relationships and loyalty
- Communicate effectively about management issues
- Recognize how management and its decisions impact the employee and customer
- Describe the role of management and its impact on business transactions/ outcomes
- Identify the role of sales within the business world and the relationship to customer service
- Demonstrate awareness of how human culture affects individual perception and interpersonal communication
- Illustrate the importance of effective business communications including emails and letters to customers and co-workers
Plymouth
Quincy
Customer Service Courses
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Code
Course
Credits
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- BUS 202
Principles of Customer Service
- 3
-
- BUS 230
Organizational Communication
- 3
-
- MGT 201
Principles of Management
- 3
-
- MGT 202
Sales Management
- 3
-
- SOC 116
Intercultural Communication
- 3
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Courses
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