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24 Saville Avenue
Quincy, MA 02169
617.984.1700 150 Newport Ave Ext.
Quincy, MA 02171
36 Cordage Park
Suite #228
Plymouth, MA 02360
508.747.0400
|
|
| Community
and Workforce Education |
The Art of
Customer Service and Phone Etiquette
This class teaches the lost art of professional
phone etiquette, how to deliver a great first
impression and the art of representing your company
with complete professionalism. This class includes
facilitation, multi-media presentation,
reinforcement activities, heavy class participation,
on-going evaluation & participant guides/workbook.
Topics include: Your Are The Company, Listening –
The Most Important Skill, How To Effectively Manage
A Call To The Satisfaction Of The Customer And The
Company, How To Handle Special Calls (Irate Caller,
No Solution Calls, Call Backs, Making Commitments),
Tone On The Phone & Today’s Jargon.
|
Quincy: NCN 124-10 |
3
sessions; Thursdays
6:00p - 8:30p
$199 |
Begins: November 4
Ends: November 25
|
►Non-Credit
Course Enrollment |
