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24 Saville Avenue
Quincy, MA 02169
617.984.1700 150 Newport Ave Ext.
Quincy, MA 02171
36 Cordage Park
Suite #228
Plymouth, MA 02360
508.747.0400
|
|
| Community
and Workforce Education |
The Art of
Customer Service and Phone Etiquette
This class teaches the lost art of professional
phone etiquette, how to deliver a great first
impression and the art of representing your company
with complete professionalism. This class includes
facilitation, multi-media presentation,
reinforcement activities, heavy class participation,
on-going evaluation & participant guides/workbook.
Topics include: Your Are The Company, Listening –
The Most Important Skill, How To Effectively Manage
A Call To The Satisfaction Of The Customer And The
Company, How To Handle Special Calls (Irate Caller,
No Solution Calls, Call Backs, Making Commitments),
Tone On The Phone & Today’s Jargon.
| Course # |
Name |
Location |
Building |
Days |
Start Time |
End Time |
Start Date |
End Date |
Instructor |
Tuition |
| NCN124-30 |
The Art of Customer Service & Phone Etiquette |
Quincy |
TBA |
T |
6pm |
8:30pm |
3/24/2009 |
4/7/2009 |
McCarty |
199.00 |
►Non-Credit
Course Enrollment |
